Frequently Asked Questions
What is “Low Fare Guarantee”?
We guarantee that the fare purchased is the lowest available online price for the particular airline and date chosen. If you find a better price online, for the same exact itinerary, we will match that price.
Can I make a name change to my flights?
All reservations must be made in the EXACT name of the person travelling - no nicknames. For domestic and international travel, the name on the reservation must be EXACTLY as it appears on the traveller's government issued identification or passport. Airlines do not allow name changes due to heightened Homeland Security rules. However, in case you have made some error in spelling the name, please contact our Customer Service team for assistance.
Do my unused or partially used airline tickets have any value?
Partially used tickets usually do not have any value. In some cases, unused tickets may be exchanged for a new ticket providing the airline allows changes. Your unused ticket has no value if the traveller does not show up for the flight. Please contact our Customer Service team for further assistance.
Do you accept card payments?
We accept Debit cards and Credit cards online. For the purchase of any of our travel services, we accept all major credit/debit cards, including Visa MasterCard American Express Discover card.
How can I get a refund?
Most discounted airline tickets are non-refundable. Although non-refundable tickets are the most economical, they are also the most restrictive and do not allow for the issuance of a refund. These restrictions make it possible to continue to offer special sale fares in addition to our existing, highly discounted, airfares. If the ticket is refundable, We need you to write us at info@skyoworld.co.uk. Refund will be done within 7 - 8 business weeks.
What Passenger data is required?
When passengers travel, they will be required to provide the following Passenger Data when making a reservation:
Full name as it appears on government-issued I.D, Date of birth, Gender, Address for payment purpose.
Do you accept third party credit card payments?
Yes, we do accept 3rd party credit card payments but just for the initial deposit not for the full payment. However, they may require additional verification and authorisation. If paper tickets are mandatory they will be shipped to the billing address.
What are the % for credit card payments?
3% of the total amount including service fee for credit card and 1% for the credit card and online link payment.