Privcy Policy

We inform you that your personal data collected by SkyoWorld will be incorporated and processed, in order to provide and offer you our services and manage the bookings and the payments, send you information and advertising about the offers, promotions and recommendations that we believe may be of your interest, as well as perform surveys, statistics and analysis of market trends. We will use your personal data to build up a picture of your interests and we then try to ensure that when you visit our Website you do not miss the offers and information relevant to you. In any event, we will not use your personal data for direct marketing purposes, unless you expressly give us your previous consent.

We also inform you of the possibility of exercising rights of access, rectification, cancellation and opposition of your personal data, which are guaranteed by the Data Protection Act, heading straight to the file to SkyoWorld. For your convenience, you can exercise the above rights also by email at info@skyoworld.co.uk.

We inform you that by purchasing products and/or services in our Website or by Telephonic, we will necessarily communicate your personal data (1) to the suppliers of those products and services or tour operators that organize the travel packages chosen, who be obliged to use your data exclusively for sending information and comply with product delivery or contracted services, as well as the compliance with other provisions of the Law.

Moreover, by accepting this privacy policy, you also consent to your data to be communicated to third parties with whom we do business, with the purpose of conducting direct marketing of products or services we believe that may be of your interest, providing information about these products and / or services and commercial prospecting actions help us to create a business profile that allows us to offer clients personal attention. However, you may revoke your consent to the transfer of data to third parties for commercial purposes at any time, easily and free of charge through the link that appears in each of the commercial communications that you receive.

Finally, by accepting this privacy policy, you consent that we may transfer your data to the recipients and the terms and conditions stated above, anywhere in the world.

Information www.skyoworld.co.uk collects from you:

We receive, use and store information you provide to us while visiting Sites or over the telephonnic booking, including any information that can be used to personally identify you ("personally identifiable information" or "PII"). Such information may include your first and last name, your physical address, e-mail address, date of birth, location, travel details, telephone number, and your billing information (including cardholder name, credit card number and expiration date).

If you purchase a product or service from us, contest or any other promotional offer on the Sites, we may request certain additional personally identifiable information from you. Certain personally identifiable information about you is required in order for you to register as a travel member, book travel itineraries, ask us a question, or for other purposes in connection with your use of the Sites.

In order to customize your user experience, prevent fraud and for compliance purposes, when you use the Sites, we automatically collect information on the type of device you use, operating system version, and the device identifier. When you visit the Sites, we automatically collect your IP address, and web browser. We may also collect information about your visit, such as itineraries viewed or searched and booking made.

Calls to and from our customer service telephone numbers may be recorded or monitored for the purpose of quality control, compliance, and staff training. Call recordings will be maintained as long as reasonably necessary in accordance with our policies. Any personal information obtained from you during the call will be treated in accordance with this Privacy Policy.

E-mail Communications and Newsletters:

From time to time, we may notify you via email newsletter of any changes or additions to the Sites, and new offers and products from third parties that may be of interest to you for your travel need. You may opt-out from our email newsletter by following the unsubscribe instructions in any email newsletter you receive from us.

Why we use your Personal Information:

To provide you and improve our Platforms and services, to better understand the users of our Platforms and services, to protect our property and to prevent damage to them.

To process your bookings and store your itinerary information where applicable.

To contact you as follows:

• To send booking confirmations
• To send payment confirmations
• To send confirmations Invoice
• To send alerts and notifications of travel offers you have subscribed to
• To get in touch if you contact SKYOWORLD customer service
• Alerts of Pricing within your budget

How we protect your information:

We want you to feel confident about using Skyoworld to plan and buy your travel. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the information you provide to us.

Who may your data be disclosed to?

We disclose your data to our partners who will only use your data for the purposes of fulfilling your booking requests. We will not disclose your data to any other third parties except where it is necessary for the purposes of fulfilling any bookings, purchases or requests that you make on the website, through our customer service team, for the purposes or credit checks or fraud prevention or as otherwise described in this policy. We may be required to disclose your information if required by any applicable law or regulation. We may also disclose your data to reputable third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential.

All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. For this purpose, your data may be disclosed to airlines who may onward disclose it to foreign authorities.

Children's privacy

SkyoWorld does not knowingly collect, maintain or use personal information about children under age 11.

External Links

skyoworld.co.uk links you to other Web sites. Please note that those Web sites do not operate under this Privacy Policy, and we are not responsible for their practices. We recommend you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

Skyoworld may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by placing a notice on our Web site.

Total Price

The total price of your booking will be shown once you have booked all the specific products you would like to acquire. Such price will include the price of all products booked and Skyoworld service fees. Skyoworld service fees are independent of the price of the products and non-refundable in any case, as they are charged for the service provided by Skyoworld for the search, comparison and assistance in the booking process.

Service fees

The amount of the service fees depends on the products acquired. Skyoworld may also charge additional service fees £25 - £50 each person if you make a booking by phone or request changes or refunds. In the event that you use an unfunded credit card or a credit card which is rejected by the bank due to any other reason that is caused by you, Skyoworld will charge a service fee of £25 - £50 and will provide you with instructions to make effective the payment of your booking.

The service fee will be added to the final price at the time of invoice not the time of telephonic booking. Until you make effective the full payment, you will not be able to receive your products. Moreover, we hereby bring your attention to the fact that, due to the nature of travel products, it is possible that price changes occur between your booking and the payment time and you will have to assume the cost of the selected products at the moment that you are making the full payment.

Payment by Credit or Debit Card

If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). Skyoworld will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to Skyoworld for any other products or Skyoworld charges may appear as separate transactions on your credit card or statement.

Payment Methods

Payments can be made by all major debit and credit cards, Bank deposit, cheque and Online transfer. Payment methods other than those stated here will not be accepted. Full payment for all products is required at the time of booking, except for instalment bookings, where a deposit option may be available. We may confirm your booking by paying initial deposit of £25 - £50 each person that would be decide at the time of booking but deposit can confirm your booking for a very short time not till the time of travel. If you fail to make remaining payment by the due date or given by the travel expert's, the person who booked those booking is resposible for any increases of the prices and without paying those price diference, you may not receive your travel product.

Deposits

Full payment for all products is required at the time of booking, except for instalment bookings, where a deposit option may be available. We may confirm your booking by paying initial deposit of £25 - £50 each person that would be decide at the time of booking but deposit can confirm your booking for a very short time not till the time of travel. If you fail to make remaining payment by the due date or given by the travel expert's, the person who booked those booking is resposible for any increases of the prices and without paying those price diference, you may not receive your travel product.

Fare Changes

At times, even after your ticket information email has been sent, the price of a Service Element included in your Booking may change. We reserve the right to recover any increase in the price of a Service Element included in your Booking from you if you wish to proceed with it.

We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or proceed with your Booking at the new cost. Any cancellation will be subject to applicable cancellation terms and conditions.If anytime, the confirmed reservation cancelled by the system due to non issuance within given time, we organise a refund after cancellation and admin charges or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you will be responsible for paying the difference.

Currency

For some low-cost airline flights originating outside of the UK, we may receive prices from the airline in non-sterling (GBP) currency, which we then convert in GBP. In such cases, the amount taken from your card may differ slightly from this amount, as it depends on the exchange rate used by the low-cost airline. Your card issuer may also levy a non-sterling exchange fee to process the transaction. Skyoworld will not be liable for any fees relating to varying exchange rates and card issuer fees.

Please note that Skyoworld is required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. In agreeing to these terms and conditions you authorise us to do this on your behalf. You authorise Skyoworld to use the information on the credit card provided by Customer/you (i) in order to make the purchase of the services required and to process related service fees (ii) for the payment of the premium for insurance as applicable, (iii) for the processing of any applicable refunds and (iv) for the charge of costs and fees related to (a) the use of credit cards or (b) changes to your booking or to (c) tax refunds as referred of these terms and conditions.

Important

In addition to our general service fee Skyoworld may charge you a fee for bookings made by credit or debit card. You will be notified of the relevant charges before you confirm the booking. Skyoworld reserves the right to pass on any charges relating to card charge-backs. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder. Skyoworld or the Travel Supplier reserves the right only to deliver e-tickets, confirmations or other travel documents to your credit card billing address or email address when requested to do so by the credit card issuer. All email addresses used must be valid at the time of booking.

Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Please be aware that these checks are only carried out during our standard business hours. As a result, any tickets for bookings made outside of our business hours may not be issued until the next working day. Skyoworld is not responsible for any costs incurred as a result of these checks.

In certain cases applicable payment can also be made through electronic direct debiting scheme if you possess an appropriate account in the respective country where you do the booking. Between booking and flight date must be at least six working days. By choosing direct debit as payment method Skyoworld will be authorised to collect the complete amount of booking from your account at once. It is your responsibility to make sure that your account has sufficient funds. In the event that there is a charge back due to insufficient funds or to any other reasons that is caused by you, Skyoworld will charge a service fee of £25 and will provide you with instructions to make effective the payment of your booking. This fee consists of fees taken by the bank and the additional expenses incurred by Skyoworld. You are free to prove that less cost has occurred. When choosing direct debit as payment method Skyoworld reserves the right to retain possible refunds until receipt of payment is irrevocable

Booking Fees

The person who is making the booking is responsible for a booking fee of £25 each person. If faild to pay service fee, It may result to fail or cancel your ticket or proceed further.

Cancellations and modifications

The contract for the product or service you have booked is on cancellation and modification basis. This means that your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions.It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. However, Skyoworld will, at your request, assist you to cancel or modify the booking to the extent that it is possible. In the event that you make any alteration to your booking (cancellation and/or modification), Skyoworld reserves the right to charge you a service fee of £25 per person to cover the administration costs incurred by Skyoworld or modifications and £75 for the cancellation charges except service fees and it is not refundable in any cause.

In relation to Flight bookings, please note that for itineraries built up of different routings and more than one fare base, more than one set of fare rules may apply. You should read all fare rules pertaining to your reservation.

If changes or cancellations are permitted, then please call Skyoworld to make the change. Changes and cancellations cannot be made by email. You can reach the Skyoworld call centre on 0208 150 6523 from UK (local rates apply).

No-Show

Please note that a "no-show" for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable.

Refunds

In some cases, when you are unable to take your flight and the ticket is non-refundable, you may be eligible to claim some or all of the taxes charged at the time of purchase:

(a) In case of tickets issued by IATA airlines, these airlines require that the demand for refund is submitted and managed through the travel agency issuer. Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline's policy and a Skyoworld refund service fee of £75 + service fee. You hereby authorise Skyoworld to deduct the applicable refund and service fee [of GBP 25] from the amount of the tax refund payable to you.

(b) In case of tickets issued by non-IATA airlines or where payment for your flights has been taken directly by the airline, requests for refund should be made directly with the airline concerned but the refund service fee shall be due to Skyoworld. You hereby authorise Skyoworld to charge your credit or debit card with the applicable service fee.

Refunds, if applicable, will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing a refund for a flight ticket, please be aware that not all taxes are refundable. A tax refund will be processed in accordance with the relevant airline's refund policy in the country concerned with the £25 fee due to Skyoworld charged to the form of payment used at the time of booking. where you have purchased a fully refundable ticket that money will be refunded to you either by Skyoworld (less the £25 per person Skyoworld handling fee) or the airline as applicable. In case of a refund from the airline you authorise Skyoworld to charge £25 to the payment method taken at the time of booking.

Passport, visas and health Requirements

Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.

Each destination has its own requirements as far as entry formalities, vaccinations, etc. which can also vary depending on the passenger's nationality. It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of Skyoworld. We therefore urge you to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all of the related steps.

Links to other Websites

The Skyoworld Website may contain links to other Websites that are not managed by us, which are included only for reference purposes. Skyoworld does not exercise any control over these Websites nor is it responsible for their content.

The inclusion of links to other Websites does not imply that Skyoworld promotes, vouches for, guarantees or recommends these sites. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein.

SEATS, MEALS, FREQUENT FLYER & OTHER SPECIAL REQUESTS

Please note your seat, meals, frequent flyer and any other special request is a request only. The relevant airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the relevant airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer & other special requests will be sent to and confirmed by the relevant airline. It is therefore recommended you contact the relevant airline directly to confirm these requests.

Changes to Flights Already Purchased

Any and all changes made to airline tickets included in your Booking are restricted as well as subject to airline fare rules, whichever is more restrictive. After your Booking is confirmed, date and/or name changes are generally not permitted. Skyoworld does not guarantee, and shall not be responsible for, any Bookings or reservations made or confirmed to you in the event that your Booking has been changed pursuant to customer's request.

When changes are permitted to your Booking a Ticket Exchange fee is charged by us along with service fee.

Please note that you may also have to pay the relevant Travel Supplier's fee and any fare difference. Please contact our call centre at 0208 150 6523 to determine the total cost of exchanging your airline ticket.

Flight Cancellations

All airline tickets are fully non-refundable. In certain cases where the airline may allow cancellations, a credit may be available for future ticket purchase with an applicable fee and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such cancellations must be made prior to the scheduled departure time of the first flight segment by calling our customer service agent at 0208 150 6523. We do not guarantee that any cancellations will be possible. A cancellation fee of up to £100 must be paid to us at the time of cancelling the Booking. We retain the said cancellation fee. The credit will be held for a very limited time period, please ask the agent for the specific date by which you must use this credit. If you do not use this credit by the specified date you will lose the credit amount and it never be refundable in any cause. When you are ready to make your new Booking, you will have to pay any fare difference, applicable airline fees for that Booking and Skyoworld Ticket Exchange fees. All such changes are governed by the airlines' rules and regulations.

No additional representation is made for our Ticket Exchange fees except that our customer service agents will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

Multiple Airlines Itineraries

If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return tickets.

Airlines Schedule Changes/Flight Cancellations

Skyoworld highly recommends that you re-confirm your flight schedules with the respective airlines directly as they may have last minute schedule changes. We recommend that you do so at least 24 hours prior to departure. for domestic flights (72 hours for flights to international destinations).

Please take note that many airlines make schedule changes with little notice and/or explanation. Skyoworld has no responsibility and accepts no liability in relation to the same. If an airline makes a change to any of its flight times and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you;, however, due to various reasons if we are unable to get in touch with you, our email will serve as a final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours.

Travel Insurance

It is extremely important to have adequate travel insurance before overseas travel.

Baggage Policy in Connecting Flights

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend travelling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Contact Us " page. Baggage fees range from £15 up to £50 or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to the relevant airline upon using such service. we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

Human Error or Travel Expert's Error

Upon receipt of your ticket information email please immediately verify that all information is accurate and correct. In the event that you should discover an error in the ticket you purchased, you must notify us immediately and in any event before 5:00 pm (17:00) local time in London, United Kingdom on the same day in order for us to correct the error. Notifications of any errors beyond the deadline as stated herein cannot be honoured and Skyoworld shall not be responsible for any such errors whatsoever or have any liability in respect of the same other than as set out in these Terms and Conditions.