Privacy Policy and Term and Conditions

Privacy Policy

This page tells you the terms on which you may make use of our website at www.skyoworld.co.uk ("our site"). Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms and Conditions and that you agree to abide by them. If you do not agree to these Terms and Conditions, please refrain from using our site.


Your Contract - Please Read This Carefully Before You Book

The following conditions should be read carefully as they will bind you. All travel arrangements made on your behalf by Skyoworld pursuant to these conditions.

By using this web site to book products and/or services by phone, you authorize Skyoworld to act as your representative during the process of comparison between Travel Suppliers and booking of products and/or services from the selected Travel Supplier and to make the payment for such products or services in your name and on your behalf, as required. Accordingly, Skyoworld shall charge you with a service fee, depending upon which product you book as per pricing and payment policies.

No contract will come into existence between us until we accept your booking and we receive a deposit a minimum of £250 per person (subject to change) in the case of telephone reservations when a credit card has been debited for the deposit to secure the reservations or full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking.

All services offered are subject to availability. Deposit is none refundable Prices quoted are based on ground and transportation costs prevailing at the date of booking. The Company reserves the right to change prices at any time prior to the booking being confirmed. The Company cannot accept responsibility for verbal price quote or descriptions. We reserve the right to refuse, at our sole discretion, any booking.

When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.


Private Policy

We are working under rules and regulation implemented by Law and ATOL and IATA. We know the importance of privacy of customer and personal data collected by the company. We take all the required information which is necessary to make booking, issuance and payment directly from the customer. We are not a search engine, we take trip information through the Email Inquiry Form, Customer need to fill up all the fields and our expert call at the given number and proceed for the booking. We may take some of the deposit from the customer card but not for the full amount and we take and proceed with the very secure merchant. We take all the payments in our Company Account by online banking or by cash which is the most secure payment method.


Why we use your Personal Information:

To provide you and improve our Platforms and services, to better understand the users of our Platforms and services, to protect our property and to prevent damage to them.

To process your bookings and store your itinerary information where applicable.

To contact you as follows:

  • To send booking confirmations
  • To send payment confirmations
  • To send confirmations Invoice
  • To send alerts and notifications of travel offers you have subscribed to
  • To get in touch if you contact SKYOWORLD customer service
  • Alerts of Pricing within your budget

Who may your data be disclosed to?

We disclose your data to our partners who will only use your data for the purposes of fulfilling your booking requests. We will not disclose your data to any other third parties except where it is necessary for the purposes of fulfilling any bookings, purchases or requests that you make on the web site, through our customer service team, for the purposes or credit checks or fraud prevention or as otherwise described in this policy. We may be required to disclose your information if required by any applicable law or regulation. We may also disclose your data to reputable third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential.

All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. For this purpose, your data may be disclosed to airlines who may onward disclose it to foreign authorities.


Resolution of Disputes

Customer satisfaction is the base of our success. That’s why, if a dispute arises between us, our goal is to resolving the dispute quickly in a fair and cost-effective way. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service at +44 (0) 208 150 6523 or info@skyoworld.co.uk

Otherwise, you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the Site, these Terms & Conditions.


Changes to General Terms and Conditions and Privacy Policy

Skyoworld reserves the right to change or update these T&Cs and Privacy Policy from time to time without prior notice to you. The current version of the T&Cs will be displayed within the web site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.


Complaint

Your satisfaction is our theme of work. If you are not happy with our services, We apologize and give you right to make complaint at complaint@skyoworld.co.uk. Send email to us and we will resolve issues within 24 hours.