General Term and Conditions
Your Contract - Please Read This Carefully Before You Book
The following conditions should be read carefully as they will bind you. All travel arrangements made on your behalf by Skyoworld pursuant to these conditions.
By using this web site to book products and/or services by phone, you authorize Skyoworld to act as your representative during the process of comparison between Travel Suppliers and booking of products and/or services from the selected Travel Supplier and to make the payment for such products or services in your name and on your behalf, as required. Accordingly, Skyoworld shall charge you with a service fee, depending upon which product you book as per pricing and payment policies.
No contract will come into existence between us until we accept your booking and we receive a deposit a minimum of £250 per person (subject to change) in the case of telephone reservations when a credit card has been debited for the deposit to secure the reservations or full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking.
All services offered are subject to availability. Deposit is none refundable Prices quoted are based on ground and transportation costs prevailing at the date of booking. The Company reserves the right to change prices at any time prior to the booking being confirmed. The Company cannot accept responsibility for verbal price quote or descriptions. We reserve the right to refuse, at our sole discretion, any booking.
When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.
It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.
Prices are confirmed at the final stage of issuance not before that, any changing in prices before issuance, The person who made this booking is responsible for that. Prices are shown with rates of exchange calculated on a daily basis. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. Taxes fluctuate in line with exchange rates. When a booking is made the exchange rate will be fixed at that time and will apply to any amendments or cancellations to that item within the booking. Exchange rates are determined by Skyoworld.
After you provide us a booking details and payment information, you will receive a confirmation email with a booking number after your initial deposit. This is the moment that your contract in relation to the products and services ordered will come into existence. This confirmation email will provide all the details of the itinerary of your booking. Next, we will check that your booking has been correctly entered in the airline's booking system and that your payment can be correctly processed. Our obligation to issue the ticket will be subject to your payment having been received in cleared funds.
We reserve the right to cancel your booking immediately in the event we have reasonable grounds to believe it is fraudulent, in such circumstances you will either not be charged or any money shall be refunded to you. Skyoworld will have no liability whatsoever for any loss in such circumstances. We may (but are not obliged to) attempt to contact you or your bank to request further details which could help us determine if your card is being legitimately used. In such an instance there is still the risk that the ticket cannot be held or cannot be held at the same fare, in particular where the flight is to depart within the next 14 days. While we may offer to give you time or extend a deadline for you to provide us with further information we reserve the right to cancel at any time including during the time period allotted for further information, reasons include but are not limited to the airline cancelling your ticket for any reason (including but not limited to delays in ticketing while fraud checks are being undertaken) or a fraud agent advising cancelling. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking, or your bank to inform you of the cancellation.
In the event that there is an error taking payment including but not limited to: the card company or bank failing to process correctly or a failure on our side to take payment, you will be liable for the cost of your booking, and, additionally should we not be able to collect payment from you, you agree to assume our costs in pursuing you for such payments and the amount of the booking together with our administrative fee of £75 and interest at 3% above the bank of England's base rate until time of payment.
All tickets sold by Skyoworld are e-tickets. E-ticketing is a "paper-less" way to book flights. Once you have made your booking, it is stored electronically in the airline reservation system. Skyoworld will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical ticket to present at the airport.
If the person who is making this booking need to take physical paper of ticket, We may use register address and send them within 48 hours and person have to pay additional cost for it.
Skyoworld relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. If there is any mistake, It is your responsibility to inform us within 2 hours after receiving electronic ticket.
It is the responsibility of the traveler who has booked with us directly with a customer service agent by phone to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptable to the traveler. If you discover any discrepancy in your booking, you are requested to immediately contact a Skyoworld customer service agent at 0208 150 6523 not more than 2 hours from the time you make your Booking or (if earlier) by 8PM (20:00) local time in London, United Kingdom.
If we do not hear from you within the time frame specified above Skyoworld will consider the Booking(s) you made with us to be acceptable to you and Skyoworld will not be responsible for, and will not assume any liability for any kind of discrepancy in your Booking(s) whatsoever.
Resolution of Disputes
Customer satisfaction is the base of our success. That’s why, if a dispute arises between us, our goal is to resolving the dispute quickly in a fair and cost-effective way. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service at +44 (0) 208 150 6523 or email@example.com
Otherwise, you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the Site, these Terms & Conditions.
Changes to General Terms and Conditions
Skyoworld reserves the right to change or update these T&Cs from time to time without prior notice to you. The current version of the T&Cs will be displayed within the web site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
The total price of your booking will be shown once you have booked all the specific products you would like to acquire. Such price will include the price of all products booked and Skyoworld service fees of £25 each passenger. Skyoworld service fees are independent of the price of the products and non-refundable in any case, as they are charged for the service provided by Skyoworld for the search, comparison and assistance in the booking process.
The amount of the service fees depends on the products acquired. Skyoworld may also charge additional service fees £25 - £50 each person if you make a booking by phone or request changes or refunds.
The service fee will be added to the final price at the time of invoice not the time of telephonic booking. Until you make effective the full payment, you will not be able to receive your products. Moreover, we hereby bring your attention to the fact that, due to the nature of travel products, it is possible that price changes occur between your booking and the payment time and you will have to assume the cost of the selected products at the moment that you are making the full payment.
Payment by Credit or Debit Card
If you pay initial deposit ( If require by Skyoworld expert ) by Debir or Credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are traveling within 48 hours). Skyoworld will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to Skyoworld for any other products or Skyoworld charges may appear as separate transactions on your credit card or statement.
Payments can be made by all major debit and credit cards, Bank deposit, cheque and Online transfer. Payment methods other than those stated here will not be accepted. Full payment for all products is required at the time of booking, except for installment bookings, where a deposit option may be available ( for 3 days only ). We may confirm your booking by paying initial deposit of £25 - £50 each person that would be decide at the time of booking but deposit can confirm your booking for a very short time ( 3 days policy ) not till the time of travel. If you fail to make remaining payment by the due date or given by the travel expert's, the person who booked those booking is responsible for any increases of the prices and without paying those price difference, you may not receive your travel product.
All credit/Debir card payments are subject to a surcharge. Debit and Credit Cards: Switch, Solo or Visa Delta Visa cards are welcomed with 1% surcharge. Visa and Master Credit Card with a 3.0 % surcharge; American Express incurs a 4.5 % surcharge. If the card is in a name other than the traveler, we will require written authorization from the cardholder, including a photocopy of both sides of the card itself, before any tickets can be released.
At times, even after your ticket information email has been sent, the price of a Service element included in your Booking may change. We reserve the right to recover any increase in the price of a Service Element included in your Booking from you if you wish to proceed with it.
We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or proceed with your Booking at the new cost. Any cancellation will be subject to applicable cancellation terms and conditions.If anytime, the confirmed reservation cancelled by the system due to non issuance within given time, we organize a refund after cancellation and admin charges or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you will be responsible for paying the difference.
Cancellations and modifications
The contract for the product or service you have booked is on cancellation and modification basis. This means that your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions.It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. However, Skyoworld will, at your request, assist you to cancel or modify the booking to the extent that it is possible. In the event that you make any alteration to your booking (cancellation and/or modification), Skyoworld reserves the right to charge you a service fee of £25 per person to cover the administration costs incurred by Skyoworld or modifications and £75 for the cancellation charges except service fees and it is not refundable in any cause.
In relation to Flight bookings, please note that for itineraries built up of different routing and more than one fare base, more than one set of fare rules may apply. You should read all fare rules pertaining to your reservation.
If changes or cancellations are permitted, then please call Skyoworld to make the change. Changes and cancellations cannot be made by email. You can reach the Skyoworld call center on 0208 150 6523.
Please note that a "no-show" for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable.
Air tickets returned to us for a refund are subject to an administration charge of £125 per ticket, irrespective of the number of tickets returned and you will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. There is no automatic right to a refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions.If a recoverable air ticket refund is less than the above administration charge, the ticket will be deemed to be fully non-refundable. An administration fee of £125 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds this is normally 10-12 weeks from the point the tickets are submitted for consideration to the airline.
Passport, visas and health Requirements
You are responsible for checking all these items and ensuring your travel documents are in order. Please note that it is your sole responsibility to ensure that you have the required documentation to travel including medical certificates and Visas. We accept no liability nor offer any compensation, whatsoever for any delays or cancellations due to you having incorrect traveling documentation.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before booking/departure. We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for six months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport. USA note: Security and entry requirements have been increased. Please inquire with the US authorities about the requirements which apply to you before you book.
SEATS, MEALS, FREQUENT FLYER & OTHER SPECIAL REQUESTS
Please note your seat, meals, frequent flyer and any other special request is a request only. The relevant airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the relevant airline. We do not guarantee, you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer & other special requests will be sent to and confirmed by the relevant airline. It is therefore recommended you contact the relevant airline directly to confirm these requests.
Changes to Flights Already Purchased
Any and all changes made to airline tickets included in your Booking are restricted as well as subject to airline fare rules, whichever is more restrictive. After your Booking is confirmed, date and/or name changes are generally not permitted. Skyoworld does not guarantee, and shall not be responsible for, any Bookings or reservations made or confirmed to you in the event that your Booking has been changed pursuant to customer's request.
When changes are permitted to your Booking a Ticket Exchange fee is charged by us along with service fee.
Please note that you may also have to pay the relevant Travel Supplier's fee and any fare difference. Please contact our call center at 0208 150 6523 to determine the total cost of exchanging your airline ticket.
All airline tickets are fully non-refundable. In certain cases where the airline may allow cancellations, a credit may be available for future ticket purchase with an applicable fee and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such cancellations must be made prior to the scheduled departure time of the first flight segment by calling our customer service agent at 0208 150 6523. We do not guarantee that any cancellations will be possible. A cancellation fee of up to £125 must be paid to us at the time of cancelling the Booking. We retain the said cancellation fee. The credit will be held for a very limited time period, please ask the agent for the specific date by which you must use this credit. If you do not use this credit by the specified date you will lose the credit amount and it never be refundable in any cause. When you are ready to make your new Booking, you will have to pay any fare difference, applicable airline fees for that Booking and Skyoworld Ticket Exchange fees. All such changes are governed by the airlines' rules and regulations.
No additional representation is made for our Ticket Exchange fees except that our customer service agents will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.
Multiple Airlines Itineraries
If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return tickets.
Airlines Schedule Changes/Flight Cancellations
Skyoworld highly recommends that you re-confirm your flight schedules with the respective airlines directly as they may have last minute schedule changes. We recommend that you do so at least 24 hours prior to departure. for domestic flights (72 hours for flights to international destinations).
Please take note that many airlines make schedule changes with little notice and/or explanation. Skyoworld has no responsibility and accepts no liability in relation to the same. If an airline makes a change to any of its flight times and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you;, however, due to various reasons if we are unable to get in touch with you, our email will serve as a final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours.
It is extremely important to have adequate travel insurance before overseas travel.
Your Financial Protection
We are a fully bonded member of ATOL license 4570 issued by the Civil Aviation Authority. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
Alterations By Us
It is unlikely that we will have to make any changes to your travel arrangements but we reserve the right to do so at any time. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines and hotels, over whom we have no direct control. Most of these changes are minor and we will advise you or your travel agent as soon as we are able. If we make a major change we will also endeavor to advise you or your travel agent as soon as reasonably possible.
A major change includes a change of accommodation to that of a lower category and/or price, a change of flight time of more than 12 hours, a change of UK departure airport, (other than London airports) or a significant change of resort area. We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.
Hotels described as First Class or Luxury are deemed so by us and not necessarily by any official grading. The assessment is based on our knowledge of the establishment, our general opinion and the standard of what is available locally. The term used i.e. deluxe, luxury suites etc are the same as those by the hotel in question. The Company does not own, manage or control the accommodation that it uses. Sometimes it is possible that the accommodation reserved is not available. In this event the Company and/or its agent will endeavor to provide accommodation of equal standard.
Cancellation By Us
We reserve the right to cancel your holiday for any reason. However we will not cancel your holiday less than 8 weeks prior to departure unless it is for a reason outside our control. If we have to cancel your holiday we will offer you: - alternative travel arrangements of equivalent or of very closely similar standard and price, if available travel arrangements of a lower standard and a refund of the difference in price; or a full refund of all monies paid. If the UK Foreign Office specifically advises against travel to a particular destination, the Company will act on that advice and cancel holidays. The amount paid by you for the holiday will be refunded but no additional compensation will be paid. No compensation is payable if the holiday is cancelled because the number of persons who agreed to take it is less than the minimum number required and you are informed of the cancellation in writing within the period indicated in the description of the package. Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary.
You are responsible for obtaining valid passports, visas, vaccination certificates, health documents, foreign exchange for personal requirements etc. It is your responsibility to check entry requirements with the Embassy or Consulate of the country you plan to visit. You should also contact your GP in good time before you travel for health advice. You will be solely responsible if failure to obtain such documents results in your being unable to travel or refused entry or in fines, surcharges or other financial penalties being imposed on you. The Company has no liability whatsoever to you through your failure to do so. It is also your responsibility to comply with the laws, customs, foreign exchange and the drug regulations of the countries visited. The Company and its representatives reserve the right to cancel your holiday at any time if in our reasonable opinion you are found to be behaving in a socially unacceptable manner or indulging in illegal activities, without any refund and legal claim against the Company.
Data Protection Policy
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law.
Complaints and Dispute
In spite of detailed planning it is recognized that occasionally problems do occur. If you incur any problems during your trip, it is essential that you bring them to the attention of the supplier and our agent or staff as soon as it occurs to give us a chance to investigate and rectify. In most instances, any necessary remedial action may be taken immediately and your holiday should continue unspoiled. If the problem cannot be rectified, you must contact us, in writing, within 7 days of your return. If you do not raise the matter during your trip, this will affect any later claim you may make.
We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.
These booking terms and conditions are governed by English law and the courts of England and Wales have non-exclusive jurisdiction. Additionally your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time. Thank You for booking your flight with Skyoworld.